Frequently Asked Questions
Where can I find the details of a piece?
Youβll find the key details on each product page, including available variants, product characteristics, care information, and other relevant details. We recommend reviewing this information before placing your order.
How do I choose the right variant?
Available options are displayed directly on the product page. Select your preferred color, finish, size, or style before adding the piece to your cart. Availability may vary depending on the selected variant.
How should I care for my jewelry?
To help preserve your jewelry, keep it in a clean, dry place when not in use. Avoid prolonged contact with water, perfumes, lotions, cosmetics, and household chemicals. Gently wipe your pieces with a soft, dry cloth after wearing them.
Where do you ship?
The destinations currently available for delivery are shown during checkout. Enter your shipping address to see whether delivery is available to your location and to view the applicable shipping options.
How long does delivery take?
Delivery times depend on your destination, the product, and the shipping method available for your order. The applicable shipping information will be provided during the ordering process whenever available.
How can I track my order?
When tracking information becomes available for your order, youβll receive the relevant details so you can follow its journey. Please allow some time for tracking updates to appear after your order has been processed.
Which payment methods are available?
Available payment methods are displayed securely at checkout and may vary depending on your country or region. Simply proceed to checkout to view the payment options currently available to you.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Weβll do our best to assist you, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.
What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us promptly with your order details and clear photos of the item received. Our team will review the issue and assist you with the appropriate next steps.
How can I contact Tendora about my order?
You can reach us through our Contact page. When contacting us about an existing order, please include your order number and the email address used at checkout so we can assist you efficiently.